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Posts Tagged ‘business’

Urban Air Trees
Monday, July 6th, 2009

I was blown away by the short clip below. These eco-environments were created by ecositema urbano architects. They are made from commercially available products. They are portable and assembled using only screws. These “trees” are also revenue generating; excess energy from solar panels is sold back utility companies for a healthy profit. Who says money doesn’t grow on trees?

HTML5 and the death of XHTML
Friday, July 3rd, 2009

There’s been conversation of late regarding the announcement that the XHTML2 group is expected to stop work at the end of 2009. The plan is to increase resources on HTML5. I’ve been hearing buzz about HTML5 for some time now, but had never really delved into it much due to the time commitments required by my job, where it’s more important that stuff works on current and legacy browsers. I also knew that browsers had not yet begun implementing support for HTML5. The announcement got me reading a little more on the holiday weekend. I found the article HTML 5: Could it kill Flash and Silverlight? It’s a great article that brings up the argument that some companies like Microsoft may implement support for the standard because it could potentially undermine their business.

In my experience in providing a web based solution to small businesses, they are likely to adopt a browser that will work for them. We’ve done it in the past. Many are not even aware that there are other options. The impact of upgrading a browser in smaller organizations, which still make up the long tail of American business, is not that significant. The same level of red tape that exists at corporations with big IT departments are unlikely to exists. If I tell a customer they can obtain offline access to an application and still browse the web like they do, they are likely to switch browsers because the value proposition is such that they see something to gain.

I propose that lack of support by Microsoft and other companies for the standard would only undermine their business. People will find alternatives. Companies will provide alternatives. Quickbooks Online does not work on Macs because it requires Active X. The solution … try to find something else. Finding the solution that does what I need is far simpler in a world where the Internet makes the distribution of solutions extremely cost effective; the competitive landscape will continue to increase for the foreseeable future as the world is transformed through new ideas. HTML5 looks to be a significant and exciting step in that process.

Ultimate Software
Tuesday, June 24th, 2008

Kudos to former employer, Ultimate Software. They have just received the award as “Best Medium Company to Work for in America (2008).”

From first hand experience, I happily concur with the Great Place to Work Institute. It was a pleasure to work there. The lessons learned on how to treat employees and develop culture are ones that my business partner and I try to instill in our own organization daily.

This excellence extended to the way customers customers were treated. So if you are a medium to large sized company with revenues in excess of $100m and a couple of hundred employees* requiring an HR and payroll solution, I would recommend you give Ultimate a look. Happy people working to make customers happy. 

*that is the criteria I vaguely remember as being required for the solution to make fiscal sense

Experience Review: Adobe Customer Support: Part 2
Tuesday, June 24th, 2008

So, I have waited patiently a whole week for Adobe to make my purchase of Creative Suite 3 available for download. I previously ranted on how unfair it was of them to have no downloads of any version of any product available for download, trial or otherwise, during this period. Now, here it is the Monday Tuesday morning afternoon on which they were scheduled to deliver. Do I find the my download available? No! Are there any downloads available? No! 

Adobe hasn’t updated the delivery date on the order yet, but I am not holding my breath.

Support on their end is once again clueless. The watch continues … 

Experience Review: Adobe Customer Service
Monday, June 16th, 2008

Looks like this is turning into Customer Service Evaluation Day. Adobe, like Microsoft before this, offers its support via agents, provably, located in India. However, they are not quite to the standard of the Microsoft support staff. The problem here was a bit more involved. The agents were simply not helpful or understanding.

the problem: I love the idea of buying software I can download. In part, This is because I expect to always have access to a copy of the program without the restriction of having to look around for the box. I embrace this digital part of the landscape. However, Adobe is providing no downloads of their software, anywhere, until July 1st. I purchased the latest version of the software, but even that is unavailable until June 26th. So, here we have a company, Adobe, which is undermining their own ability to improve the manner of distributing software; after all, they eliminate package and shipping cost and do right by the environment and all that other jazz by simply making sure that they always have some, any version of their product available.