“An epic Bill Gates e-mail rant” is an interesting post at seattlepi.com. It contains an email sent by Gates in January  of 2003 after attempting to locate and install Movie Maker. It’s interesting read; Gates go on about the quality, more specifically the lack thereof, of the user experience. Given my recent disappointment with trying to install the WorldWide Telescope, I find it interesting even Bill Gates himself has problems using the products his company produces.

New Rule: Never deliver something I can’t use.