Looks like this is turning into Customer Service Evaluation Day. Adobe, like Microsoft before this, offers its support via agents, provably, located in India. However, they are not quite to the standard of the Microsoft support staff. The problem here was a bit more involved. The agents were simply not helpful or understanding.

the problem: I love the idea of buying software I can download. In part, This is because I expect to always have access to a copy of the program without the restriction of having to look around for the box. I embrace this digital part of the landscape. However, Adobe is providing no downloads of their software, anywhere, until July 1st. I purchased the latest version of the software, but even that is unavailable until June 26th. So, here we have a company, Adobe, which is undermining their own ability to improve the manner of distributing software; after all, they eliminate package and shipping cost and do right by the environment and all that other jazz by simply making sure that they always have some, any version of their product available.