I was prompted to call Microsoft. I was trying to activate a copy of Windows 2003 Server on a virtual machine. The agent was obviously not in the U.S., but she was extremely helpful and nice. My call was responded to promptly and we quickly made it through the process. Now, I still prefer Apple Care with agents who go that extra mile and are always very easy to communicate with, but I will give Microsoft credit on this good customer experience, interaction point.
Tags: apple, Apple Care, Customer Service, India, Made in the USA, Microsoft, Outsourcing, technology, user experience review