So, I have waited patiently a whole week for Adobe to make my purchase of Creative Suite 3 available for download. I previously ranted on how unfair it was of them to have no downloads of any version of any product available for download, trial or otherwise, during this period. Now, here it is the Monday Tuesday morning afternoon on which they were scheduled to deliver. Do I find the my download available? No! Are there any downloads available? No!
Adobe hasn’t updated the delivery date on the order yet, but I am not holding my breath.
Support on their end is once again clueless. The watch continues …
Tags: Adobe, business, Customer Support, India, Outsourcing, user experience review