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Archive for June, 2008

Bill Gates, “What an absolute mess.”
Saturday, June 28th, 2008

“An epic Bill Gates e-mail rant” is an interesting post at seattlepi.com. It contains an email sent by Gates in January  of 2003 after attempting to locate and install Movie Maker. It’s interesting read; Gates go on about the quality, more specifically the lack thereof, of the user experience. Given my recent disappointment with trying to install the WorldWide Telescope, I find it interesting even Bill Gates himself has problems using the products his company produces.

New Rule: Never deliver something I can’t use.

Routine
Thursday, June 26th, 2008

Adobe Dreamweaver CS3: Save All
Wednesday, June 25th, 2008

I really enjoy the “Save All” function in Visual Studio (2005). With a simple Ctrl+Shift+S, you save all open documents. The same functionality exists in Adobe Dreamweaver, but you must use the file menu to access it. I am a keyboard shortcut freak. I like quick execution of certain functions. Luckily, there is a way to create custom keyboard shortcuts in Adobe Dreamweaver CS3 (Mac version). 

 

  1. Go to Dreamweaver > Keyboard Shortcuts …
     
  2. In the Commands Window, go to File > Save All
  3. Click into the Press key section
  4. Use your keyboard combination
    Dreamweaver has a real nice validation system that will inform you if you are overriding any other command. 
  5. The default sets can not be adjusted, so you will be prompted to create a new one. Select [OK]
  6. Enter the name of the new set
  7. Select [OK]

Voila! 

 

Experience Review: Adobe Customer Service: The Final Saga
Wednesday, June 25th, 2008

So at long last, the saga is complete! Adobe finally made the download available on Wednesday morning. This was definitely one of the worst examples of a software company delivering it’s solution to the marketplace. My experience ( Adobe Customer Service Part 1 and Part 2) has been less than stellar.

After all these days without any downloads available and then having to endure a 2.41 GB download, I still had to endure a mini series of …

Why not make the download available earlier? I had to download the updates. Couldn’t all of the updates been done this way? This way the company could maintain one of its major distribution channels. It’s like a bad auto mechanic; they can leave the car sitting around for a week and wait for you to arrive to then begin doing the work. 

Someone told me that vendors would be the end of me. I hope we are never that type of vendor to our customers. 

Ultimate Software
Tuesday, June 24th, 2008

Kudos to former employer, Ultimate Software. They have just received the award as “Best Medium Company to Work for in America (2008).”

From first hand experience, I happily concur with the Great Place to Work Institute. It was a pleasure to work there. The lessons learned on how to treat employees and develop culture are ones that my business partner and I try to instill in our own organization daily.

This excellence extended to the way customers customers were treated. So if you are a medium to large sized company with revenues in excess of $100m and a couple of hundred employees* requiring an HR and payroll solution, I would recommend you give Ultimate a look. Happy people working to make customers happy. 

*that is the criteria I vaguely remember as being required for the solution to make fiscal sense

Experience Review: Adobe Customer Support: Part 2
Tuesday, June 24th, 2008

So, I have waited patiently a whole week for Adobe to make my purchase of Creative Suite 3 available for download. I previously ranted on how unfair it was of them to have no downloads of any version of any product available for download, trial or otherwise, during this period. Now, here it is the Monday Tuesday morning afternoon on which they were scheduled to deliver. Do I find the my download available? No! Are there any downloads available? No! 

Adobe hasn’t updated the delivery date on the order yet, but I am not holding my breath.

Support on their end is once again clueless. The watch continues … 

Guard Life
Monday, June 23rd, 2008

guard life

originally shot on May 25, 2007

BlackBerry v iPhone: Round 1: As Phones
Sunday, June 22nd, 2008

(For details on the phones being reviewed, visit BlackBerry v iPhone: Introductions.)

Round 1 compares these two “smart phones” with respect to their core function, as phones. Both are far more than mere phones; they are communications devices. However, their principal function is still to make and receive calls. One may imagine them to have more in common regarding such a core function, but I found many differences in my use of these two devices as phones.

My Blackberry provides out of the box voice recognition that is impressive. I never had to program the pronunciation for any name. The phone’s numbers are differentiated from their alphabetical counterparts by shading that is subtle and effective.

Initiating a call is also extremely simple. I simply begin to dial a number or a letter. The phone directs me to the proper screen and dynamically filters my address book to help me expedite finding the correct phone number.

BlackBerry Auto Suggest on the Dialing screen

The iPhone’s phone functionality leaves much to be desired. There is no voice recognition software on the phone, a pretty standard feature on even the most basic feature phones. This really annoyed me last winter in NYC. To make a phone call while outside, I had to find the desired person using a sub-optimal address book that does not even have a search box. This was exacerbated by having to remove my gloves in the cold weather to navigate the address book, as the touch screen required what little heat remained from my cold, bare fingers.

The omission of a search field in the Address Book, looks to be addressed in v2.0 of the firmware, scheduled for release next month; however, this should never have been a problem, especially on a phone at this price point. There is no word of speech recognition, but hopefully something will be rolled out before next winter. On the positive side, speaking to someone and hearing them speak in both ears feels more natural. Unfortunately, that seems to be the only good aspect of the Apple product as a phone. 

The winner of round 1 … BlackBerry!

Up next, the providers of those phone services, AT&T and Verizon Wireless

Experience Review: NewEgg
Thursday, June 19th, 2008

I have not purchased computer hardware online in a long time. I needed more RAM for my laptop, so I went to Newegg and Pricewatch, amongst a few others. Newegg simply had the best feel and an impressively efficient check-out process. The price, $81.99 for a 4GB upgrade, was also nice.

Experience Review: WorldWide Telescope … Disappointment
Thursday, June 19th, 2008

Daaang it Microsoft! I want to like you. I anticipated the launch of the WorldWide Telescope. I thought to myself, “now there’s something cool they are doing.” And then, I get this …

WorldWide Telescope Error

Now, I am running a MacBook Pro with 256 MB of NVIDIA GeForce 8600M GT. I am trying to run this out of a virtual image of Windows Server 2003. 3d Graphics and a plug-in whose installation I just endured? Are you kidding me?

I had forgotten the joys of getting geeked out on figuring out what contrived interaction Microsoft had chosen to perform something in the OS. Once upon a time, I found pride in “roughing it,” on my way to some invisible merit badge. Microsoft, please make it easier … Vista no … Allow me to see what cool things you’ve made. I want to see them. Can you help me?